Subject to the terms as set out below, items purchased with Frey may be eligible for returns, exchange and/or refund.
For avoidance of doubt, and subject to our Terms & Conditions:
Original condition means that the merchandise is:
Still in its original packaging with all the tags and original invoices, etc.;
The item is found intact with original purchase condition;
The item has not been worn or washed and it is free from any signs of wear and odour.
Fair use is a clause which entitles them to suspend your account and/or refuse a return/refund/exchange if they suspect that you have been showing an unusual pattern of returns activity that doesn’t seem right: e.g., they suspect someone is actually wearing their purchases and then returning them, ordering and returning repeatedly for unreasonable and unjustifiable reasons.
Items that are not eligible for returns and exchanges include: