WHAT KINDS OF PAYMENT METHODS ARE AVAILABLE?
Pomelo Fashion accepts Credit/Debit Card (Visa and Master Card), Store Credit
HOW DO I USE THESE DISCOUNTS?
At checkout, complete the following:
How to apply promo codes: Manually enter the code into the ‘Promo Code’. Please check the Terms & Conditions of the promo and its expiry date.
How to apply for store credit: Your store credit should automatically appear at check out. If you do not want to use your store credit, you may remove it manually.
I PLACED MY ORDER, BUT I FORGOT TO USE MY DISCOUNT. WHAT SHOULD I DO?
Unfortunately, once your order is processed, additional discounts may not be applied.
Check that you’ve used the appropriate discount code before placing your order.
Once your order has been processed, your order may not be canceled.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Home Delivery: 4 - 7 business days
During the holidays, the delivery may be delayed by an additional 1-3 business days.
HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?
Expect to receive the refund after the lapse of approximately 26 business days from the date you returned your items. Credit Card refunds are available if your online return is created within 30 days from the day your package is received. Store credit refunds are available for the entire 365-day duration.
Please note, once a refund is made for the Credit Card Refund, it will only be reflected on your next billing statement.