What is the payment method?
Watsons accepts VISA, Mastercard, UnionPay, and Alipay.
Where does Watsons ship?
Watsons ships within HongKong only.
How can I track my order?
You can log in as a member, click on “My Account” at the top left corner of the homepage. Click “Order History” under My E-orders label, look up the order that you have placed. Click on “Track” in the Shipping Status column to view the tracking history.
Can I change the order details?
Product information and delivery information cannot be changed once the order has been updated to “Shipped”.If you have realized an error in your order or changed your mind shortly after placing your order, please contact our Customer Service Team at +852 3697 7699 (9 am – 6 pm, Monday to Friday; 9 am – 12:30 pm, Saturday, excluding Public Holidays) and we will try to modify the address or cancel your order accordingly.
What is the return policy?
If you are not satisfied with your order then you can contact Watsons within 14 days from the date of the purchase.